Title VI of the Civil Rights Act
Notice to the Public
To make AJCPT riders aware of its commitment to Title VI compliance, and their right to file a civil rights complaint, AJCPT has presented the following information, in English on its vehicles, website, ride guide, onboard bus, schedules. and social media
Your Civil Rights
Access Johnson County Public Transit (AJCPT) operates its programs and services without regard to race, color, or national origin, in accordance with Title VI of the Civil Rights Act and other statutes and authorities that prohibit discrimination in Federally assisted programs and activities. Any person who believes they have been aggrieved by any unlawful discriminatory practice under Title IV may file a complaint with AJCPT. For more information on AJCPT's civil rights program and the procedures to file a complaint, please contact (317) 738-5500; email Jennifer.firstname.lastname@example.org or visit our administrative office at 3500 N Morton Avenue. Franklin. IN from 9:00 am - 4:00 pm. A complaint may also be filed directly with the FTA, Office of Civil Rights, 1200 New Jersey Avenue SE, Washington DC 20590. For more information about AJCPT programs and services, visit www.gatewavarc.com. If information is needed in another language, please contact (317) 738-5523.
Discrimination Complaint Procedures
AJCPT has established a process for riders to file a complaint under Title VI. Any person who believes that she or he has been discriminated against on the basis of race, color, or national origin by AJCPT may file a Title IV complaint by completing and submitting the agency's Title VI Complaint available at our administrative offices or on our website www.gatewayarc.com.
AJCPT will notify INDOT of all formal complaints within five business days of receiving complaint.
If you believe that you have received discriminatory treatment by AJCPT on the basis of race, color, or national origin you have the right to file a complaint with AJCPT's Title VI Coordinator.
Methods of filling a complaint:
Complete the Complaint Form and send it to:
Jennifer Moss, Title VI Coordinator to PO Box 216, Franklin, IN 46131
Verbal complaints are accepted and transcribed by Jennifer Moss. To make a verbal complaint, call 317-738-5500 and ask for Jennifer Moss, Title VI Coordinator.
AJCPT investigates complaints received no more than 180 days after the alleged incident. AJCPT will process complaints that are complete. Once the complaint is received, AJCPT will review it and the complainant will receive an acknowledgement letter informing them whether the complaint will be investigated by AJCPT.
AJCPT has up to 30 days to investigate the complaint. If more information is needed to resolve the case, the AJCPT may contact the complainant. The complainant has 30 days from the date of the letter to send requested information to the investigator assigned to the case.
If AJCPT's investigator is not contacted by the complainant or does not receive the additional information within 30 days, AJCPT can administratively close the case. A case can be administratively closed also if the complainant no longer wishes to pursue their case.
After the investigator reviews the complaint, one of two letters will be issued to the complainant: a closure letter summarizes the allegations and states that there was not a Title VI violation and that the case will be closed.
A LOF summarizes the allegations and the interviews regarding the alleged incident and explains whether any disciplinary action, additional training of the staff member, or other action will occur. If the complainant wishes to appeal the decision, she / he has 10 days after the date of the letter or the LOF to do so.
A person may also file a complaint directly with the Federal Transit Administration, at:
Federal Transit Administration
Office of Civil Rights
1200 New Jersey Avenue SE
Washington, DC 205590
Access Johnson County
Discrimination Complaint Form
Title Vl and ADA
Electronic Mail Address:
Accessible Format Requirements?
☐ Large Print ☐ Audio Tape ☐ TDD ☐ Other
Are you filing this complaint on your own behalf?
☐ Yes* ☐ No
*If you answered “yes” to this question, go to Section III.
If not, please supply the name and relationship of the person for whom you are complaining.
Please explain why you have filed for a third party:
Please confirm that you have obtained the permission of the aggrieved party if you are filing on behalf of a third party.
☐ Yes ☐ No
I believe the discrimination I experienced was based on (check all that apply):
☐ Race ☐ Color ☐ National Origin ☐ Disability
Date of Alleged Discrimination (Month, Day, Year):
Explain as clearly as possible what happened and why you believe you were discriminated against. Describe all persons who were involved. Include the name and contact information of the person(s) who discriminated against you (if known) as well as names and contact information of any witnesses. If more space is needed, please use the back of this form.
Have you previously filed a Discrimination Complaint with this agency? ☐ Yes ☐ No
If yes, please provide any reference information regarding your previous complaint.
Have you filed this complaint with any other Federal, State, or local agency, or with any Federal or State court?
☐ Yes ☐ No
If yes, check all that apply:
☐ Federal Agency:
☐ Federal Court: ☐ State Agency:
☐ State Court: ☐ Local Agency:
Please provide information about a contact person at the agency/court where the complaint was filed.
Name of agency complaint is against:
Name of person complaint is against:
Telephone Number (if available):
You may attach any written materials or other information that you think is relevant to your complaint.
Your signature and date are required below:
Please submit this form in person at the address below or mail this form to:
Access Johnson County Public Transit
Jennifer Moss, Title Vl Coordinator
PO Box 216 / 3500 N Morton, Franklin, IN 46131