WHO DO I CALL?
Trip Requests / Cancellations / Complaints – 317-738-5523 or 317-738-3951 TDD (for the hearing impaired)
HOURS TO CALL FOR RIDES
Monday – Friday 9:00 AM – 4:00 PM + Closed for lunch from 12:00 PM – 12:30 PM
After hours leave message on voice mail at 317-738-5523. During business hours voice mail is checked frequently Monday – Friday. It is very important that you leave a message when calling ACCESS.
Demand Response Operating hours: 6:15 am - 7:30 pm
. ACCESS is a Curb to Curb service.
. You may ride from any origin in the ACCESS service area for any legal purpose as long as a reservation has been made.
. No assistance can be provided beyond the curb. Due to the safety of our passengers, drivers cannot leave the vehicle. If you require further assistance you should be accompanied by a personal care attendant or traveling companion. This must be arranged in advance when you schedule your trip.
. The driver is required to collect the fare or a ticket from you and any companions before departure. Please have exact change ready, or your trip ticket ready.
. Prior to departure:
HOW TO CHANGE A RIDE
NOTE: changes to a ride request should be made the day before your trip. There is no guarantee that changes after this time can be accommodated. Drivers cannot change your schedule for you.
To cancel a ride, please call 317-738-5523 (317-738-3951 TDD for the hearing impaired). If you follow the prompts this will call a pager, or After hours please call pager number 317-562-7241 to cancel a ride.
Cancellations should be made as soon as possible, but no later than 2 hours before your scheduled pick up time. This policy allows for illness or other events beyond your control that require last minute changes in plans without penalty. However, if your trip request is not canceled before the driver is dispatched, you must unfortunately be charged for the unnecessary trip. Passengers repeatedly canceling without a 2 hour notice may risk losing future trip scheduling privileges. Please be courteous to our other passengers and cancel as soon as possible so someone who is waiting for a trip can be scheduled in your place.
Please call 317-738-5523 and follow the prompts for cancellations or if there is an immediate problem with your scheduled transportation.
Contact us at:
3500 North Morton Street.
P.O. Box 216
Franklin, IN 46131